Refund policy

Please keep in mind that all bags are handmade by one person and sometimes custom or made to order.

Ready to Ship bags can be returned within 7 days of receipt, the bag must be returned in an unused and new condition. Please do not return a bag without prior conversation. There is a restocking fee of 10% for all returns. Customers are responsible for return shipping costs.

All "Sale" items are not eligible for return or exchange. 

 If a package is marked as delivered and is not received please contact your local post office to locate the package.  Unfortunately, I am unable to offer a refund if the package is not located.

If you have any questions, please email me at wendygsews@yahoo.com